Integrated Services, a specialist division of Wolseley UK, has developed a free online portal tailored for each customer, allowing them to access their own data and product information.
The interactive dashboard includes key management information and performance measures such as spend trackers, stock availability and credit note analysis. Bespoke PDF reports can be created and information can be displayed in interactive tables and graphs.
Grant Richardson, trading director for Integrated Services, Wolseley UK, said, “The portal has been developed over the last year as a response to customer feedback that identified a need for a more efficient and coherent reporting system.
“It is the first of its kind in the market and lets customers to access up-to-date, relevant information and reports at their fingertips. They can now keep track of their contract remotely and ensure that process efficiency and performance is maximised. The site is fully intuitive and easy-to-use and data feeds are automatically entered from our system on a weekly and monthly basis.”
Ian Watson, procurement director, Mears Group, said, “As an existing Integrated Services customer, the management information presented in this way is world-class. The portal acts as an additional incentive for us to give more business to Wolseley as it makes reviewing our KPIs so much easier.”
Nigel Harris, delivery manager for asset management, Walsall Housing Group, said, “I was really pleased to see the portal in action. It is a fantastic tool for our organisation to use; not only does it allow us to drill down into the operative reporting but will subsequently enhance the productivity of our trade colleagues.”
