Hyde Housing has chosen Orchard’s AccuServ software for its DLO-based repairs and maintenance operations.
Five years ago, the housing provider’s system for managing the repairs and maintenance of its 14,500 properties was complicated, inefficient and untrustworthy. Its operations team was relying on numerous disparate business applications to manage its work, resulting in duplicate and often inaccurate data, endless emails to and from its trade staff, administrative backlogs and a lack of useful reporting.
Orchard’s AccuServ Repairs & Maintenance software was deployed originally, integrated with Hyde’s existing Northgate housing management system. Five years later, the housing provider has now replaced a third-party app with the AccuServ app for its contractors to manage their work on the move and implemented trade-supplier integration with two of its main suppliers for streamlined order management.
AccuServ’s full integration with the Northgate HMS means that Hyde has gained the full efficiencies of Orchard’s software without the need for a complete IT overhaul at the same time as increasing its confidence in the accuracy and timeliness of the data held within the two systems.
Hyde is also using the Orchard software to link with its trade suppliers’ systems, thereby reducing administrative workloads and building efficiencies into the everyday workflows of its operatives carrying out repairs and maintenance appointments across Hyde’s housing stock.
Paul Dew, head of operations, Hyde Housing, said, “Orchard is a great team to work with. They’re available all of the time – when we need information or if we get stuck, the team is always at the end of an email. We have a good working relationship and nothing’s too much trouble.”
