Telephonetics VIP has launched ContactCentre 59R, a new customer contact system which gives tenants and customers choice about how they interact with their housing provider and other organisations.
Used in conjunction with Telephonetics’ automation suite, ContactCentre 59R integrates with an organisation’s existing infrastructure to provide a round-the-clock self-service facility for routine tasks such as payments, information updates, locator services, reporting, customer surveys and information requests. At the same time, Contact Centre 59R frees call centre staff to deal with more complex enquiries which need human intervention.
Elmbridge Borough Council is the first organisation to sign up for ContactCentre 59R. Frances Pearce, head of information services, Elmbridge Borough Council, said, “We chose ContactCentre 59R to support the introduction of a new waste collection system, as well as handle calls for general enquiries, garden waste and parking services.”
