Civica has just launched Housing Cx, a web-based housing management system. The system has been developed to help housing providers transform customer services and improve the experience for tenants and employees through its app-style interface, accessible any time, any place from a smartphone, tablet or netbook.
Housing Cx has integrated customer relationship management and communication capabilities so that housing providers can manage all interactions across multiple channels, including email, text and social media.
The service will also enable housing providers to run tenant satisfaction surveys, develop interactive marketing campaigns and host tenant group forums.
