New Forest District Council has awarded ROCC a five-year deal for the supply and implementation of its Uniclass system, following the expansion of its in-house teams. The solution is based on ROCC’s Uniclass Repairs and Maintenance system combined with its new Uniclass Mobile Working solution.
After several years of growth within the council’s building works team to its present roster of around 70 staff, services and activities that were previously carried out by external contractors have now been brought back in-house, including gas servicing, reactive repairs, electrical testing and inspection, bathroom refurbishments and heating installations.
Fiona Hughes, service level manager, New Forest District Council, said, “During this period of growth, the systems used to run the business hadn’t really changed. New systems were therefore necessary to modernise our operations, achieve greater efficiencies and improve customer service.
“ROCC Uniclass was our preferred system, due to its easy-to-navigate screen layout, mobile and scheduling functionality, and ROCC’s overall approach to project management and implementation.”
