Oneserve has helped North West Leicestershire District Council to modernise its DLO and move to mobile working. Since its introduction, the council mobile workers have completed 15 per cent more jobs per week and reduced its reliance on external contractors.
The Oneserve scheduling solution enables NWLDC to let its operatives make more on-site decisions, showing good faith in their judgment. This means operatives can manage their time more effectively and offer a service based on their own knowledge of the areas and tenants they serve. Furthermore, in an area plagued by lots of mobile black-spots, Oneserve’s offline working enables workers to still view what’s coming up, even when a mobile signal isn’t available.
The council can now offer more responsive services, based on customers’ needs and changing priorities, and there is less duplication, with job updates inputted once, without the need for multiple form-filling. There is also now greater automation, with inbuilt sign offs giving added reassurance to customers that jobs have been completed alongside the use of cameras on the workers’ mobile devices to build a photographic library of completed works.
David Moxon, financial systems team leader, North West Leicestershire District Council, said, “Since adopting Oneserve and mobile working, we completed 15 per cent more jobs in the first four weeks. It is about us being able to do more of the jobs ourselves and reducing our reliance on our SOR [schedule of rates] contractor.”
