Hammersmith & Fulham Council and its contractors Mitie are now using Rant & Rave to give residents the ability to provide real-time feedback on repairs.
Since June 2016, residents who have contacted Mitie to report a fault or request a repair are being invited to rate the service they have received and share their thoughts via text.
Rant & Rave’s technology collates and analyses every comment instantly and routes the results back to the appropriate Mitie contacts so that residents who are less than satisfied can be contacted quickly and have their issues dealt with.
