Capita’s software services business has won a seven-year contract to provide Trafford Housing Trust with its full OpenHousing software suite, which includes modules such as housing management and property development through to maintenance and asset management.
The contract will enable Trafford Housing to have a single repository for all data about its properties and customers, as well as providing more online self-service options, such as reporting repairs or paying rent, for its tenants.
Cath O’Neill, assistant Director for business support, Trafford Housing Trust, said, “Our staff currently have to use multiple systems to access different services. However, this will change as we embark on a huge project to consolidate all of these into one easy-to-use portal. This will include our mobile, customer relationship management, repairs and maintenance, electronic document management and housing management systems.”
Trafford Housing’s fully integrated Capita system is expected to improve customer services and management of its housing stock, reduce unnecessary administration work, improve data accuracy and reduce IT support costs. Trafford Housing’s tenants are expected to benefit from a new self-service customer portal and a choice of preferred communication channels.
