Futures Housing Group closed the doors to its base in Daventry at the end of August because its agile workforce no longer needs an office. The move is part of Futures Housing’s plan to have flexible teams who use mobile technology to do their jobs in tenants’ homes and other locations.
Lindsey Williams, group chief executive, Futures Housing Group, said, “We’re making it easier for customers to work with us through self-service software, web chat and social media channels.
“We know that by investing in better technology, our teams can do everything they need for tenants in their communities instead of having to travel back to an office.”
Agile staff, from housing officers to surveyors and managers, will work across the Daventry district in tenants’ homes thanks to Skype for Business, Facebook Workplace and high-speed laptops. Touchdown points for staff to work from between appointments have also been created, although these will not be open to the public.
