Torus has chosen Kirona’s Dynamic Resource Scheduler (DRS) for its repairs and maintenance service, mobilising its field-based workers and improving its voids management processes.
Torus was formed in 2015 from the merger of Golden Gates Housing Trust and Helena Partnerships, with the latter already using DRS for its gas and electrical servicing and responsive repairs.
Torus went live with DRS in early 2018 for 150 operatives as well as introducing remote mobile workstreams using Kirona’s DRS Project Planner module for voids management. It does so by segmenting larger projects with multiple jobs into individual elements to create a plan for all visits needed for that property. That plan is then allocated to appropriate operatives through DRS to ensure completion dates are met.
Lisa Candland, group head of IHC operations at Torus said: “While we’re in the early stages of the DRS implementation, we can already see the benefits of DRS and where we will be able to make efficiencies in the future. We can see the value and improvements that could be made by reallocating operatives where needed and ensuring jobs are completed on time and within budget. We’ve been able to introduce a standard approach for all operatives, with the flexibility for operatives to move teams as needed and use resources more effectively.
“Our IT transformation strategy was ambitious and we needed to move over 5,000 repairs and maintenance jobs from the legacy system to DRS. Our IT team worked closely with Kirona to transfer data seamlessly and remove the need for manual interventions. We went live with a ‘big bang’ and so far our experience working with Kirona has been positive.”
