Eden Housing has extended its existing contract with Orchard for a further five years in order to continue and expand its digital transformation programme, with continued emphasis on better tenant services and more streamlined internal operations.
When Eden Housing’s small IT team found themselves struggling with multiple systems, they began to look at their overall strategy and software systems. Signing a five-year agreement with Orchard has meant that Eden Housing now has access to the full range of Orchard modules and solutions, allowing it to move more of its operations into a single system, thereby improving efficiency and providing a single source of data across the business.
As part of the implementation of the systems, teams from Orchard and Eden Housing ran a series of workshops to investigate how the system could be best implemented to provide Eden with the results they need at the same time as identifying significant cost savings.
By digitising and automating processes, Eden Housing’s staff can reallocate their time and resources to adding value to the business and providing quality customer service. For tenants, new technologies such as digital self-service facilities will provide a polished, user-friendly experience, offering convenience and transparency.
Orchard’s digital solutions are also helping Eden Housing to efficiently record and manage inspections, monitor and service their assets and housing stock better, and reduce administration and paperwork across all areas of compliance.
