Arena Partnership is releasing a new version of its Tracker Suite software for tenant interaction, resident profiling, satisfaction surveys and community intervention programmes.
Key developments and enhancements in Tracker 2014 include personalised screens so users can focus on the functions they need, access via PC, laptop, tablet or smartphone, quick-view dashboards for easier data access, the option to record resident involvement with different levels of detail, and the addition of texting and face-to-face surveys to the existing range of postal, phone and online options.
Alan Marshall, managing director, Arena Partnership, said, “After extensive research with users last autumn, Tracker 2014 was then written from the ground up so that it delivers as many of the requirements as were practical, including working with all of the latest devices.
“The new version also has already enabled us to sign up a number of new users including Aldwyk Housing, First Choice Homes and Selwood Housing, all of which are eager to start using the new software and reap the benefits.”
