Arena Partnership has launched a new version of its Tracker software with many new mobile features that support its use in the field.
Designed for users working in resident involvement, community engagement and customer insight, the new software is already being used by over 50 housing providers in the UK and is available via the cloud on any internet-enabled device.
Alan Marshall, managing director, Arena Partnership, said, “Although the software is ready for mobile working, we still find the majority of our users currently access the software via a desktop in the office.
“We believe this is for several reasons. First, the availability of good internet connections is still currently a challenge in some areas, although this is likely to improve as 4G and more wi-fi hot-spots are rolled out. Secondly, the cost of providing workers with devices to use can be an unwelcome initial expense for some housing providers but some are overcoming this by allowing workers to use their own devices (BYOD). Thirdly, using software in this way is relatively new; once the benefits of using software in the field are demonstrated, we expect that there will be a significant increase in its use.”
