Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer.
Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis on self-sufficiency through expanded digital channels.
Andy Isted, transformation and data director, Aster Group, said, “It’s really exciting to be the first housing provider using Ciptex’s Twilio platform, with the reassurance that other sectors are already pushing the boundaries by using Twilio.
“Twilio is a Lego-like product; we can develop it as and when, building on its core foundations. Furthermore, it’s a consumption-based model, with Ciptex keen on ensuring that whatever we introduce will have a return for us and our customers.”
