Bromsgrove-based BDHT has partnered with Housing Insight to offer its customers a cutting-edge self-service app and portal.
Housing Insight is a UK-based software and technology company specialising in solutions for the social housing and local government sectors. Established in 2011, the company provides digital tools designed to enhance operational efficiency and tenant engagement for housing providers.
Housing Insight’s resident engagement solution improves communication, keeps residents informed and engaged in community decisions and allows for the easy reporting and tracking of repair requests.
Accessibility & empowerment
To improve accessibility and empower customers to manage their accounts and services more effectively, BDHT opted for the modern digital platform as its new offering for residents.
BDHT provides affordable housing options, advice and services, primarily to people in the Bromsgrove area of the West Midlands. It manages and offers a wide range of homes, including affordable rent, supported housing for individuals with specific needs and shared ownership options.
As part of its partnership with Housing Insight, BDHT will benefit from a suite of tools designed to enhance communication with customers, streamline repairs and maintenance requests and improve overall satisfaction in the community. Importantly, the service will provide an alternative digital and interactive experience for customers, offering another level of support for its busy customer service team.
Seamless integration
The solution will seamlessly connect with BDHT’s existing housing management system, offering a single access point for essential services including rent payments, help with arrears, self-triage, repairs management and issue reporting. The tools will also allow BDHT to enlist specialist teams to deal with more complex issues such as damp and mould or domestic abuse.
The app and portal will also allow customers to submit enquiries and access important documents through integration with SharePoint, ensuring streamlined communication and real-time updates.
Moving to ‘digital first’
Ashlea Green, head of customer experience, BDHT, said, “We’re really excited to be rolling out this new way for customers to get involved and interact with us. Moving to a digital-first option for many customers will be a natural and much-welcomed move, one which will also mean we can free up our customer support teams.
“The system as a whole will help to streamline our operations, from the first point of contact through to feedback, and is an important step so that our customers can self serve.”
To learn more about BDHT, please visit bdht.co.uk. To find out more about Housing Insight and its software solutions for housing providers, please visit housing-insight.co.uk.
Katrina Heyworth is the head of sales at Housing Insight.
