Impact Applications has launched the latest version of its repairs and maintenance system, ImpactResponse v7.
The recently-upgraded system enables seamless integration with a wide range of interfaces, allowing it to talk to housing management, finance, scheduling, stock control and sub-contractor systems. ImpactResponse currently integrates with 15 third-party applications, including an interface to the UK’s largest emergency repairs provider, Homeserve, to receive job details and report completions. More interfaces are planned, including one with Jewsons to allow stock and materials to be purchased electronically.
One of Impact Applications’ customers is Bromford Maintain, part of the Bromford Group. Wayne Davies, managing director, Bromford Maintain, said, “Early in the process we decided not to implement all of the system at once. We concentrated on the areas that were business critical and the features that particularly helped our staff and clients, such as the PDAs. If there is one piece of advice I would pass onto anyone implementing such a system, it is to not underestimate the difficulties you will encounter from staff reluctant to change.”
Davies added, “The industry is changing, looking for more control and longer term partnering contracts, sometimes up to 10 years, which support integration and transparency. With that in mind, we are hoping to achieve complete transparency of our business, and would like to expand our customer and sub-contractor extranets. Now we have successfully integrated with clients’ housing management systems, the next function to develop is integration with our materials supplier.”
Martin Taylor, managing director, Impact Applications, said, “Our toolkit approach means that we can interface with new third-party applications quickly and cost-effectively using common business logic. We offer more interfaces than any other solution on the market because we believe that joined-up service delivery is only possible if all the IT applications involved are talking to each other all of the time.”
