Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal.
Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor.
Tim Calderbank, director of customer services, Caledonia Housing, said, “Following the success of our Connect portal, we hope the launch of our new Repair Wizard feature will continue to help our tenants save time and effort.
“We appreciate the feedback our initial test users have given us and welcome all feedback and suggestions from the growing number of tenants signing up and using Connect on a regular basis.”
