• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Castle Vale goes mobile with Telecetera

Castle Vale goes mobile with Telecetera

Since rolling out a mobile working solution, Castle Vale Community Housing Association, in partnership with Telecetera and G Purchase Construction, has reduced its repairs and maintenance job costs by almost 20 per cent and increased customer satisfaction levels by 11 per cent.

G Purchase Construction looks after 2500 homes on behalf of Castle Vale, with the nine-man repairs and maintenance team completing around 400 jobs each month. Alan Atterbury, head of maintenance, Castle Vale, said, “We were looking for a mobile work solution that would allow us to introduce a customer appointment system for responsive repairs, to improve efficiency and convenience, and also cut customer waiting times.”

G Purchase Construction now delivers repairs and maintenance services for Castle Vale using Telecetera’s Connect system. This provides real-time communication between G Purchase Construction and Castle Vale; all operatives are now in direct contact with the work scheduling and administration teams via PDA. Jobs are issued automatically to the PDAs, reducing paperwork and the time and fuel costs of travelling to and from offices and depots. Manual intervention is reduced by Connect’s integration with Castle Vale’s ArcHouse housing management system, with time spent on overall administration reduced by 80 per cent.

Neil Withers, project contracts manager, G Purchase Construction said, “We have a blueprint for the implementation for repairs and maintenance contracts which is efficient and fast. In a challenging economic environment and in the face of real skill shortages, Connect is a great tool to help use resources more effectively. We are already looking to see how we can liaise with our supply chain to set up virtual stores linked to the PDA technology.”

See More On:

  • Vendor: Telecetera
  • Housing Association: Castle Vale Community HA
  • Topic: Mobile Working
  • Publication Date: 007 - January 2009
  • Type: News

Primary Sidebar

Most Recent Articles

  • The ‘triple power’ of funding, authority and technology
  • Manningham Housing exceeds arrears target with RentSense
  • Editor’s Notes – Data matters more than ever…
  • Why you need housing-specific software and generic business software
  • Not another dashboard?
  • Driving continuous improvement at Medway Council’s housing services
  • Wates streamlines R&M with FLS Visitour
  • Bromford Flagship signs with Totalmobile
  • Why you need housing-specific software
  • Real-time arrears’ predictions with AI-powered forecasting
  • Adra inks deal with Asprey
  • Attracting and retaining the GenZ workforce
  • Source-to-pay trends in housing
  • +AddJust migrates 160,000 RoI housing assets
  • Launch of Zoho Social Housing CRM from i4Housing
  • Raven Housing’s Modern Workplace project
  • FourNet launches agentic AI platform
  • Getting horizontal… Generic software vs. housing-specific software
  • Totalmobile & Exactly.Tech partnership
  • Improving your data structures
  • Hyde’s AI-powered income management
  • Raven Housing takes Aico for fire safety
  • Get your data right early… Or pay for it later
  • Guinness transforms resident engagement with CCaaS
  • Alliance Homes takes on cloud GIS from Cadcorp
  • Totalmobile launches Field First
  • Technology & data to comply with Awaab’s Law
  • Platform Housing welcomes its first digital apprentices
  • Improving investment performance
  • From IoT data to purposeful action

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293