Housing providers should be making better and more intelligent use of technology to tackle their arrears following welfare reform, according to Advanced ConsultCRM. This follows a recent study which found that 90 per cent of tenants receiving universal credit are in arrears, three times higher than the sector’s average for arrears. Advanced said that access…
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Magazine Articles
Data protection – Does it really apply to us?
For housing providers, storing significant amounts of personal data is now the norm. Much of it is a natural response to the challenges thrown at the sector over the last few years, such as welfare reform and universal credit, as well as identifying protected characteristics to ensure that we are offering a fair service that…
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Free wi-fi deal for WDH tenants
Wakefield and District Housing has partnered with CommunityUK.net to introduce a free wi-fi network across the Wakefield area. The housing provider wants to get all of its 60,000 tenants online by 2020, with the wi-fi network planned to reach all of its 31,000 homes. WDH and CommunityUK.net have just begun a technical trial of a…
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An ERP by any other name
Back in the day, there was a council or housing provider coming to market every week looking for an ‘integrated housing management system’. Whether migrating from an in-house IT nightmare or wanting to swap out another HMS, the transaction was predictable; a beauty parade comparing back-office functionality across 20 or so modules, each designed to…
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Omfax expands into mainland Europe
Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock. The system enables repairs to be diagnosed easier and faster by…
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Home Group saves £220k with TSG
A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
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