Futures Housing Group has selected Amillan to deliver an integrated unified communications and contact centre solution as part of its plan to better engage with tenants. The chosen solution of Microsoft Skype for Business and Enghouse EICC contact centre software is expected to deliver communication and productivity improvements throughout the organisation via voice, email, IM,…
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Magazine Articles
Trent & Dove goes 95% virtual with EMC
Trent & Dove Housing Association has installed EMC Vspex in order to virtualise 95 per cent of its entire IT infrastructure, and saving 20 per cent from its electricity bills in the process. It took just six weeks for EMC to deploy 20 servers, with the final result achieving 95 per cent of its entire…
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Housing Solutions converges telco and DI contracts through Social Telecoms
Housing Solutions has consolidated its fixed line telephony, mobile phone and lone-worker protection under a single contract with Social Telecoms, replacing a number of different suppliers, each with varying contract end-dates, while also generating cost savings. Using an EU-compliant tendering process, Housing Solutions began by negotiating the terms of its fixed-line telecommunications contract by inviting…
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Creating value out of vision with Cloudview
Housing providers have a difficult juggling act when it comes to their responsibilities. Their first priority must always be to their tenants and residents. That means ensuring property, whether it’s an individual’s home or a communal area, is safe, secure and well maintained. But housing providers also have a duty to ensure they deliver on…
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Castle’s Qlikview reporting at Wales & West Housing
Wales & West Housing is now using Qlikview reporting software from Castle Computer Services following a review of its ICT systems. Richard Troote, head of ICT, Wales and West Housing, said, “Our aim was to create a single trusted data source that could produce powerful up-to-date reports in a consistent, easy-to-use format. “We considered several…
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Predicting the future can help housing providers
At the moment, housing providers and all other public bodies are on the cusp of a new era for the public and third sectors. This is being shaped by the government’s political agenda of continuing with its cuts to balance the books. For housing providers, the changes in welfare reform are directly affecting their business…
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