Homes England has a revised value for money standard that requires you to make the best returns on your assets: Does it feel like you could be going in the right direction at last? As ever, the devil is in the detail, as Mike Victory Rowe explains… The Homes England consultation to strengthen the VfM…
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Magazine Articles
Blacklight CRM at PA Housing
Many of you will be familiar with customer relationship management (CRM) systems, either as a module of a housing management system or as a separate system interfacing, or better still, integrating with your HMS. This story is how two housing providers came together and embarked on a project to procure and implement a new CRM…
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New Promaster interface
Orchard has been working with web-design specialists Komodo to refresh the user interface of its Promaster asset management software. Given the widespread use of Promaster in the housing sector, the aim of Orchard’s project was to modernise the user interface (UI) while retaining the user experience (UX). Komodo began by collating a styles art board…
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Knightstone pioneers Facebook Messenger
As part of Knightstone Housing’s ‘digital first’ approach to make tenants’ lives easier and services more accessible, it has become one of the first adopters of Facebook’s integrated Messenger ‘widget’. In November 2017, Facebook launched Customer Chat, a Messenger plugin that lets organisations have conversations with customers via their own website. In February 2018, Knightstone…
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L&Q wins CQC award with Alcove
L&Q has upgraded its telecare services using remote monitoring technologies from Alcove, replacing its previous Tunstall devices, and has now been upgraded from ‘needs improvement’ to ‘outstanding’ by the Care Quality Commission (CQC) across four supported living schemes. One ‘outstanding’ scheme is now fitted with over 50 devices including movement, heat, light and eating sensors,…
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Universal credit and the power of data
There is still considerable uncertainty across the housing sector as many organisations wait to see what the impact of the full roll-out of universal credit will be for their organisation. Therefore, we wanted to speak to organisations all over the country to find out what they thought the impact would be and how they are…
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