Phoenix Software has helped Family Mosaic to reduce its Microsoft licensing costs by 20 per cent, despite significant changes to Microsoft’s licensing arrangements for housing providers. Like most housing providers, Family Mosaic is a heavy user of Microsoft software for the day-to-day running of its business, partly because housing providers used to qualify for discounts…
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Magazine Articles
Liverpool Mutual Homes goes live with Redfern
Liverpool Mutual Housing is now using Redfern’s new Trips web portal to give its tenants round-the-clock access to arrange emergency accommodation. The housing provider is also using the same solution as a one-stop shop to buy and track its staff’s business travel. Amanda Sartorius-Jones, procurement officer, Liverpool Mutual Homes, said, “The system will improve LMH’s…
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Town & Country goes live with Dynamics CRM from Optevia
Town & Country Housing Group has gone live with Microsoft Dynamics CRM 2015, designed and deployed by CRM specialists Optevia, after a six-month implementation. Based on Optevia’s Social Housing Essentials, the new system enables users to handle their workloads better through automatic prioritisation, to better align services with tenant requirements, manage the capacity of individual…
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How to be an IT ninja…
I’m not a real ninja. Let me just state that from the outset. I’d like to be, but I have a bad back, I’m from Hartlepool, and I’m not physically very agile… …Or am I (raises ninja eyebrow)? The word agile is used a lot at the moment, in different contexts and often meaning completely…
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All change on government’s procurement framework
Harry Metcalfe, managing director of dxw, a digital service provider to the public sector, provides an update on the latest government initiatives to provide a workable procurement framework for agile digital services. The successful development of user-focused digital services is a vital part of housing’s future. Increasingly, tenants will demand these solutions. But even if…
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Transforming RHP’s online services
Amina Graham, executive director of corporate services at RHP, reports on how putting tenants at the heart of its new IT automation processes has had transformational benefits for both its tenants and the housing provider itself. A key part of RHP’s vision is to be one of the best service providers in the UK. We…
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