In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
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Magazine Articles
Trustmarque recruits Threapleton from Sovereign
As part of its focus on the social housing sector, Trustmarque has appointed James Threapleton as its client director for housing and the public sector. Threapleton joins the company after spending seven years at Sovereign Business Integration Group. Threapleton said, “Trustmarque already works with several housing providers and numerous local authorities. With its track record…
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Places for People’s stock data on the move with PIMSS Data Systems
PIMSS Data System has completed the deployment of iPad Minis running its pimss4tablets software for Places for People’s asset management team to compile stock data while out and about. The adoption of a mobile solution is an attempt by Places for People to reduce the administrative burden and paperwork associated with its stock condition surveys….
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Adactus streamlines purchasing with Invu
Invu has implemented a new purchase order processing (POP) system at Adactus Housing Group, adding to its earlier implementations of an electronic document management system and an automated accounts payable system, both from Invu. The new system is intended to give the housing provider better control of its spending across all departments combined with a…
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L&Q spends £168,000 on digital inclusion
L&Q plans to help 750 of its tenants across 18 London boroughs to get online through the launch of a three-year, volunteer-led digital inclusion programme costing around £168,000. The programme will help L&Q tenants with little or no experience of computers to become proficient and get online with 3,000 one-to-one learning sessions. L&Q’s partner, Digital…
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Orbit launches real-time tenant feedback
Orbit Group has reported that it is launching the social housing sector’s first real-time tenant feedback system. The real-time system is being implemented by Rant & Rave, a provider of SaaS-based customer engagement solutions. The Rant & Rave system will ask tenants for feedback via text message, voice message or email. This feedback is uploaded…
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