When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
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Magazine Articles
The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession of such data means the sector is likely to be seen as a lucrative target by cyber criminals. The principal punitive costs of GDPR are well…
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GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
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Aareon appoints new MD
Aareon has announced that it has appointed Geraint Griffiths as its new joint managing director, alongside the recently-arrived Nigel Rees. Griffiths replaces Stephen Makin who is leaving to pursue new challenges. Griffiths joined Aareon in 1993 and has been the company’s chief operating officer for the past 15 years, including managing the recent merger of…
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StaySafe app for Aspire’s lone workers
Aspire Housing replaces its dedicated safety devices with a smartphone ‘StaySafe’ app to protect and monitor its lone workers. StaySafe is an app and surrounding cloud-based monitoring service which tracks a lone workers’ locations on a real-time map and alerts their manager if they don’t check-in within a specified time. The app works on iOS…
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Clearview launches GDPR software
Clearview has launched a new range of products and services to help organisations to attain and maintain GDPR compliance. Clearview said that its intelligent data discovery and management solution (DDAM) will help organisations to create an inventory of their information, assess compliance with the regulation and monitor and maintain GDPR compliance. Mark Hobart, managing director,…
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