Richmond Housing Partnership has transformed its customer service levels by implementing a CRM solution from Advanced ConsultCRM. Microsoft Dynamics CRM is now being used to provide same-day response levels to more than 400 payment and maintenance queries handled by RHP’s 60 customer support staff every week. Microsoft Dynamics CRM was rolled out at first to…
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Magazine Articles
Optevia and Dynamics CRM at Town & Country Housing
Town & Country Housing Group has chosen CRM specialist Optevia to implement Microsoft’s Dynamics CRM software alongside Optevia’s own Social Housing Essentials to improve the quality of its interactions with tenants. Dynamics CRM from Optevia is expected to increase tenant satisfaction and enable Town & Country Housing’s front-line staff to resolve 80 per cent of…
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New Charter wins CRM awards with BancTec
New Charter Group won the Contact Centre of the Year and Best Use of Technology awards at the recent annual North-West Contact Centre Awards, based on the housing provider’s implementation of BancTec’s CaseVision CRM system. Designed for managing high volume, complex business processes, CaseVision enables New Charter to resolve tenant enquiries more effectively and achieve…
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Five into one at Together Housing with Mplsystems
Together Housing Group, which handles over 38,000 calls a month, has successfully migrated the telephony platforms of its five constituent housing organisations onto a single system from Mplsystems. After the group’s formation in 2011 to join five separate housing associations, it found that the various customer service centres were all using different telephony platforms, with…
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Editors notes: Mobile trends for 2015
Housing Technology recently received some interesting insights from Trimble Field Service Management around the main trends for mobile working in 2015. These include: Robust and flexible platforms: housing providers are looking to mobile solution providers to deliver platforms across the organisation as the foundation for innovation. IT suppliers therefore have to be ready to add,…
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‘Speed-dating’ with Looking Local
A new ‘speed-dating’ platform, that connects tenants who want to let out a room in their property with individuals looking for a room to rent, has been unveiled by Kirklees Council-owned technology developer, Looking Local. The system is designed to remove costly and time-consuming customer contact from local authorities and housing providers, while helping public-sector…
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