Curo Group has completed the implementation of Kirona’s Xmbrace DRS dynamic scheduling software and InfoSuite reporting suite. Having been awarded the project in August 2013, through Curo’s prime contractor Aareon, the project went live in March 2014 for around 75 responsive repairs and gas workers. Curo’s jobs were previously allocated to operatives manually by its…
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Magazine Articles
Aldwyck drives self-service & mobile working with 1st Touch
Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch for its repairs and housing management services as well as a 24/7 tenant self-service facility and mobile app. Aldwyck’s housing team is running a pilot implementation of the new software at the moment, followed a full deployment later this year. Once in place, 1st…
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1st Touch wins innovation & technology award
1st Touch has received the ‘Innovation and Technology Award’ at the 10th Test Valley Business Awards. 1st Touch won the award for its range of enterprise-class mobile workforce solutions for the social housing and local government sectors. Robert Dent, CEO, 1st Touch, said, “The Test Valley Business Awards are highly respected for their discerning approach…
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Delivering the right channels
A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
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Experian and Capita accelerate Rental Exchange project
Experian has partnered with Capita’s software services business to make it easier to collect and share rental data from social housing providers in order to improve tenants’ credit records. Capita is the first software provider to support the Rental Exchange project, the scheme driven by Big Issue Invest and Experian to help the social housing…
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Hitting the red button for UC with Looking Local
Widening access to universal credit content across a range of digital devices is proving popular with claimants and helping to boost digital skills, with around 15,000 hits a month since it launched in October 2013, according to digital content provider Looking Local. People have used interactive TV, smartphone apps and social media to access universal…
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