A high-impact leadership programme for managers at Watford Community Housing Trust has helped the organisation secure a prestigious gold accreditation from Investors in People. Assessors for IiP praised the WCHT’s culture of continuous development, particularly the leadership course created by the Georgia Group, a Cheshire-based leadership consultancy. The leadership programme has been designed to address…
Watford Community Housing wins IiP Gold award with Georgia GroupRead More →
Magazine Articles
Neighbourhub launched by Visualmetrics & Places for People
Places for People and Visualmetrics have collaborated to create Neighbourhub, a five-stage process intended to improve housing management performance, increase profitability and strengthen neighbourhood sustainability. By defining, analysing, and measuring neighbourhood performance using interactive dashboards, the goals of Neighbourhub are to reduce property turnover, arrears, void losses and repair costs at the same time as…
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Risk management in social housing
Risk management in social housing is becoming an important issue where governance is vital, particularly following several high-profile failures and frauds reported by the Homes and Communities Agency. However, some housing providers still think of risk management as ‘merely’ a compliance obligation or box ticking exercise, when in fact it does have considerable power to…
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Performance revolution at Raglan Housing with Qlikview
Raglan Housing is using Castle Computing’s Qlikview software to consolidate its myriad data sources, removing the need to collate information from disparate systems in numerous spreadsheets and reports. The project began in June 2013 and went live in October 2013. The QlikView solution provides dynamic and tailored information for all staff. It also allows them…
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DWP funds digital housing solution
DWP funding has helped to develop a new website, www.letshelpyou.co.uk, to enable tenants to move to more affordable accommodation in the private rental sector. The LetsHelpYou service was piloted across five West Yorkshire local authorities in February 2012 and now has a network of over 20 local authorities, with more in the pipeline. Over 16,000…
DWP funds digital housing solutionRead More →
Key contact trends in 2014 from Echo
Echo Managed Services, a provider of multi-channel contact services, has highlighted what it considers the five key customer contact challenges for public sector organisations in 2014. While embracing the requirement for online self-service and the increased application of multi-channel, mobile and social technologies, Echo believes that 2014 will also see a re-focusing on the importance…
Key contact trends in 2014 from EchoRead More →
