The 12 successful bidders for the government’s ‘Digital Deal’ were announced in August, with £400,000 of funding from the Department for Work & Pensions and the Department for Communities and Local Government alongside the same amount matched by the winning bidders. The Digital Deal is intended to encourage more tenants in social housing to get…
Digital Deal – Successful bids announcedRead More →
Magazine Articles
Manchester University reviews the ‘Digital by Default’ report
In the networked society and digital economy, global information flows are creating new patterns of communication and exchange, arguably rendering traditional urban patterns almost obsolete. However, the gap between the haves and the have-nots has the potential to continue to widen, both online and offline, with possible new forms of inequality emerging. Housing Technology’s ‘Digital…
Manchester University reviews the ‘Digital by Default’ reportRead More →
Self-service HR at Newydd Housing with Access software
Newydd Housing Association is introducing new HR software from Access Group, with the emphasis on making it easier for its staff to self-serve many routine HR processes. The SelectHR software will replace the housing provider’s previous mixture of Excel spreadsheets and a bespoke in-house HR system. Olwen Thomas, HR manager, Newydd Housing Association, said, “Our…
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Journey into the ‘known’… Setting out and reaching base camp
Welcome back to part two of our journey! Since our last article, we have been busy working on the successful introduction of our new iTrent HR solution. This is a web-based system for talent management, workforce management, HR and payroll from MidlandHR, and for us it’s a significant investment, both financially and in staff resources….
Journey into the ‘known’… Setting out and reaching base campRead More →
Omni-channel or omni-shambles?
Housing providers are increasing talking about adopting a multi-channel communications strategy, but how should it be done, what are the benefits to tenants and housing providers, and are the IT suppliers ready with the right solutions? Housing Technology interviewed a panel of multi-channel experts to find out their views. Most housing providers already have multiple…
Omni-channel or omni-shambles?Read More →
Online learning partnership from Bernicia, Liquid Voice & Housing e-Academy
Bernicia Group, Liquid Voice and Housing e-Academy have teamed up to create an online training course to complement housing providers’ existing call-centre solutions, with the aim of communicating the importance of customer excellence. Having already worked with Bernicia since 2007, Liquid Voice invited Housing e-Academy, as e-learning experts in social housing, to jointly create the…
Online learning partnership from Bernicia, Liquid Voice & Housing e-AcademyRead More →
