Call recording and contact centre specialist Liquid Voice has completed a successful IVR project for SitexOrbis, a provider of property and people protection services. As part of SitexOrbis’ Code5 lone worker protection service, the project has integrated call recording, IVR, GPS, scheduling and incident handling to help the company’s 24/7 response team provide rapid assistance…
Liquid Voice protects SitexOrbis lone workers with IVR & call recordingRead More →
Magazine Articles
The road to true mobility
Mat Ashmore, head of ICT at North Lincolnshire Homes explains about how making the workforce truly mobile has revolutionised the way staff work. By using technology, we have been able to create a virtual world where people can work from wherever they are, removing the need to be office-based full-time but still being in contact…
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MidlandHR introduces self-service HR at Home Group
Home Group has been using iTrent, MidlandHR’s HR and payroll system, since 2010 and has now just added the iTrent Employee and Manager Self-Service modules as part of its new HR strategy. The new modules will be used by 3,200 employees and 570 managers across Home Groups operations. The self-service strategy involved the introduction of…
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Workplace transformation & welfare reform
Jacqui Stoggall, director of consultancy at Sovereign Business Integration Group, outlines the importance of workplace transformation programmes to deliver the new strategic vision and mitigate risk in a challenging business environment. From the introduction of universal credit to the decline in government funding, unreliable income streams are fast becoming one of the most critical issues…
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Cascade wins HR deal at St Vincent’s
St Vincent’s Housing Association is implementing dedicated HR software from Cascade to give managers access to real-time information in order to help them make better decisions around resource planning and to give its staff some self-service capabilities. Nicola Brandon, personnel and training manager, St Vincent’s Housing Association, said, “During the evaluation phase, we spoke to…
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Universal credit – Results of pilot projects
At the time of writing (the end of June 2013), the government has released its April 2013 update on some of the local authorities taking part in the pilot projects for universal credit. Birmingham City Council 50 per cent of people attending UC briefings did not have an email address. Dumfries & Galloway Council A…
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