Gloucester City Homes is now using Microsoft Dynamics365 for its 24-hour Lifelink alarm service, alongside mobile CRM software from Resco. The software was implemented by RedKiteCRM within a very tight deadline. Paul Haines, head of IT, Gloucester City Homes, said, “RedkiteCRM’s combination of flexibility and technical expertise was very impressive and their agile approach was…
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Magazine Articles
Halton Housing extends its Aareon portal
Halton Housing has extended the functionality of its tenant self-service app following its successful launch last year. With the new version of the app, based on Aareon’s 1st Touch mobile software, tenants can manage and pay rent by direct debit and request a rent refund, report repairs and schedule appointments, access Halton Housing’s digital toolkit…
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Cairn Housing’s PIMSS asset management
Cairn Housing Association has implemented PIMSS Data Systems’ asset management software to manage its portfolio of properties across Scotland. The housing provider now has a single view of its housing stock from a central database which offers the ability to manage risk, compliance and auditing. Cairn’s team can now work seamlessly between the organisation’s asset…
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NEC buys Northgate for £475 million
Northgate Public Services has been sold by Cinven Private Equity to NEC Corporation for £475 million. Northgate’s customers include around 200 housing providers and 95 per cent of UK local authorities. NEC’s biometric scanning and facial recognition products will be integrated into some of Northgate’s core software platforms. NEC’s global network will also enable Northgate…
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Castleton’s repairs contract with Places for People
Places for People has extended its contract for Castleton Technology’s Maintain software (formerly ImpactResponse), covering repairs management, technical services, cloud hosting and integration middleware for the housing provider’s core business applications. The Castleton software is now being used by 500 repairs and maintenance operatives, 200 back-office staff and 60 customer service advisors, and covers over…
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Thrive’s Aareon self-service app
Thrive Homes has launched a self-service tenant app based on Aareon’s 1st Touch software. The myThrive app covers tenants’ rent balances, repair bookings, payments, ASB and nuisance reporting. The app integrates with the housing provider’s existing Aareon QL CRM system, so that all online enquiries made via the app are updated on the tenants’ main…
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