This article explains how Secured by Design, the national police crime prevention initiative, is working with companies to overcome the challenges of achieving dual certification for both fire and security at communal entrances to blocks of flats. Secured by Design (SBD) has announced that doors that are described as fire doors, or where fire performance…
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Magazine Articles
Peabody’s personalised service charges with TriPartum
Peabody is enhancing customer experience and engagement through a new annual service charges communication initiative with TriPartum. James Shand, managing director, TriPartum, said, “We met Peabody’s key stakeholders and created then delivered a 16-page personalised colour booklet which clearly and concisely outlined each tenant’s annual service charges, replacing a standardised, impersonal service charge document.” The…
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Aareon’s new Southampton office
Aareon has opened a new office in Southampton Science Park, making it one of three Aareon UK offices and cementing its merger with 1st Touch. Peter Birkett, CEO, The University of Southampton Science Park, said, “1st Touch originally came to the innovation centre at the Science Park in 2008. Since then, it has been very…
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Social & financial scores for your housing portfolio
We are increasingly asked by housing providers to help them gain a holistic view of their property portfolios. They need social and sustainability metrics alongside the financial NPV scores to achieve the objective of reporting both financial and social returns across their business and as the saying goes, “what gets measured, gets done”. Having a…
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Underpinning digital transformation in today’s housing sector
Ever since the government published its UK Digital Strategy report last year, housing providers have found themselves increasingly attuned to the digital needs of tenants. In the policy paper, a digital inclusion agenda calls for people in every part of society, irrespective of age, gender, physical ability, ethnicity, health conditions, or socio-economic status, to be…
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Coastline takes Service Connect from Cloud Dialogs
Coastline Services, the commercial arm of Coastline Housing, has completed the implementation of Cloud Dialogs’ Service Connect to support its repairs, job costing and appointment scheduling operations. Service Connect is designed around giving individual managers and supervisors dashboards that show them anything that needs attention in real time. Coastline said that this has led to…
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