Call-recording specialist Liquid Voice has partnered with customer management consultancy Ember Services to offer speech analytics as a managed service for housing providers. The new service combines Liquid Voice’s call-recording technology with Ember’s managed analytics capabilities. The end-to-end solution will capture tenant conversations and analyse their content to provide insights that will help Liquid Voice’s…
Liquid Voice and Ember Services offer speech analytics for housingRead More →
Magazine Articles
Livin engages tenants with Orchard
Orchard’s rapid application development team has been extending its Campaign Management module to support a community engagement project being run by Livin. The housing provider wants to support its tenants by carrying out tenancy visits and interviewing tenants to find out if they have particular needs around the health, social and financial aspects of their…
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Peaks & Plains builds its own app
Peaks & Plains Housing Trust has built its own iPhone and iPad app for tenants, giving them access to the latest information about their account, whether that’s finding out when their repairs appointment is or how much their next rent payment will be. It also allows them to report repairs or anti-social behaviour. Following specialist…
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Self-service HMS portal for Wolverhampton Homes
Wolverhampton Homes has developed a new self-service portal to help its tenants get online, with the portal linking direct to live and up-to-date data in its Northgate housing management system. This mean that tenants can serve themselves in the same way as they can when banking online or using online retail services. The site went…
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Benchmarking IT services
Based on contributions from BPHA, F-fectis, Montal, Northgate Public Services and Sovereign Business Integration Group, this feature article looks at how housing providers can benchmark their IT services, what to benchmark, the merits of internal staff and external consultants, how often to benchmark and how to integrate benchmarking into other IT and business projects. Why…
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1st Touch’s new appointments
1st Touch has recruited two new members of staff within its sales and marketing operations. Mim Claridge joins the company as its UK marketing executive, having worked previously at ergonomic and assistive technology company Keytools. Russell Holmes has been appointed as a senior account manager for enterprise opportunities, joining from Readsoft where he worked on…
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