Welwyn Hatfield Borough Council has deployed reporting and performance management software from Clearview to give the council a more transparent and joined up approach to project and risk management and capture its strategic objectives and goals. Lucy Aston, business excellence manager, Welwyn Hatfield Borough Council, said, “The new Clearview system will make sure our performance…
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Magazine Articles
SLH cuts arrears with Orchard Income Analytics
Following Orchard’s launch of Income Analytics at its customer conference in November 2017, South Liverpool Homes is now using the software to transform how they manage their income and arrears. Income Analytics has been designed to use the latest analytical techniques to combat the growing number of arrears cases resulting from universal credit and welfare…
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A toolkit for achieving digital business transformation
Many consider leadership to be the management of change and the social housing sector is certainly undergoing rapid change. So how should business leaders navigate and guide their organisation through this change process? A major survey of senior executives in late 2016 revealed that, for most, digitisation was the key, moving services online so that…
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Flagship’s Switchee IoT expansion
Following the successful trial of Switchee IoT devices at 10 Flagship properties in 2017, the housing provider is now extending the project to almost 500 properties across Norfolk and Suffolk, with the aim of reducing fuel poverty and rent arrears, preventing damp and mould, and improving boiler maintenance. The first phase involved Flagship, Switchee, Gasway…
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PanConnect supports Tai Ceredigion’s tenant engagement
Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh. Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged,…
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Castle DR at Melville Housing
Melville Housing Association is using Castle Computer Services for its disaster recovery and business continuity operations following a recent office move. Andrew Noble, chief executive, Melville Housing Association, said, “Our infrastructure was at an age where it needed to be upgraded in advance of our move to new offices and Castle worked with us to…
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