Flagship Housing Group has completed the installation of a new PCI DSS-compliant call recording and CTI system from Liquid Voice. The new system is now being used around the clock by 40 front-office staff taking up to 150 calls per hour in Flagship’s customer service centre. David Armstrong, head of information technology and systems, Flagship…
Flagship calls in Liquid VoiceRead More →
Magazine Articles
In the frame for IT procurement
The last four years have been a rollercoaster ride for IT directors and external IT providers and consultants in the housing sector. Housing providers are increasingly turning to the structures and procurement boundaries created by framework agreements to help with governance, auditable accounting and cost savings. The role of IT directors within housing is becoming…
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Aareon gains ISO14001 accreditation
Aareon UK has achieved ISO 14001 certification for its adoption of an environmental management system that allows the company to review all business and operational processes, enabling it to implement clear environmental procedures as part of its day-to-day business. The ISO 14001 accreditation is an international standard that covers corporate compliance and commitment to continuous…
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Aareon & GeoSolveIT in mapping partnership
Aareon has teamed up with GeoSolveIT to introduce web-based mapping to its QL Housing suite of products. GeoSolveIT has integrated its GeoSamba product into QL Housing alongside a number of specially-developed tools to help Aareon customers to quickly use GeoSamba with information stored in QL Housing. Stephen Makin, managing director, Aareon UK, said, “We have…
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Innogistic rebranded as Civica GIS
Following Civica’s acquisition of geographic information systems provider Innogistic in September 2011, the subsidiary company has now been rebranded as Civica GIS. Civica GIS will continue to deliver and develop the Innogistic product portfolio to maximise the business value of geographic data for customers. Its Fastweb application achieved the top rating for online planning application…
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LFHA slims down with Civica HMS
Leeds Federated Housing Association has replaced its previous multi-vendor housing management systems with a single integrated system from Civica following a nine-month implementation. The new system, which went live in April 2012, will act as a single platform for LFHA’s housing operations including tenant communications, planned maintenance and responsive repairs, rent accounting, arrears recovery and…
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