Discretion is one of those ‘new frontiers” of customer experience for housing. This sounds like some awful marketing hype but it isn’t. Case study after case study shows that good decisions cost much less than bad decisions and produce more direct measurable benefits. If you think about it for a moment, that’s just common sense….
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Magazine Articles
Who’s afraid of Universal Credit?
There is little doubt that the introduction of Universal Credit is one of the biggest threats this decade to a housing provider’s income. The change to benefits being paid to tenants, and the new responsibility for housing providers to collect the credit allocated for rent, is one that few providers are equipped to tackle. Many…
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Equifax unveils tenancy verification system
Equifax has launched a tenancy verification service designed to make it easier for housing providers to identify tenancy fraud, reduce the costs of housing misuse and improve the collection of arrears. Housing tenancy fraud includes the unauthorised subletting of a property for profit, using false information in a housing application to gain a tenancy, and…
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Habinteg Housing chooses Frontier for HR & payroll
Ulster-based Habinteg Housing Association has announced its choice of the Chris21 system from Frontier Software for HR and payroll along with additional modules for P11D and recruitment management. The system is scheduled for implementation between May and August 2012. Chris21 provides a centralised, virtual HR office and will help Habinteg to build a complete history…
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Swan Housing reports 40% invoicing increase with Soprano
Swan Housing Group has reported that its implementation of a purchase-to-pay procurement system from Soprano Solutions had resulted in a 40 per cent increase in the number of invoices being processed without any increase in finance staff. The Soprano system delivers real-time and online budget management and commitment reporting to allow Swan Housing’s budget holders…
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Hornsey Housing automates service charges with Kypera
Hornsey Housing Trust is in the middle of installing Kypera’s Service Charges module to automate much of the processing of the service charges relating to its 400 properties in North London. The Kypera system is scheduled to be operational by the end of May 2012. Hornsey Housing is currently using a manual system for its…
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