Leicester City Council has just completed the implementation and roll out of new workforce scheduling and mobile working software from Wheatley Associates, with its housing repairs and maintenance workers being the first to use the new system. Amrik Singh, planning and major works manager, Leicester City Council, said, “Planning daily work schedules for our mobile…
Wheatley Associates wins mobile deal at Leicester City CouncilRead More →
Magazine Articles
City Building mobilises with 1st Touch
City Building (Glasgow) has chosen mobile working software from 1st Touch to support its responsive repairs and gas operatives working for many of the company’s housing customers. The 1st Touch implementation is City Building’s second attempt at mobile working, having previously tried another mobile application and realised the importance of closely integrating the mobile software…
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Mobile working gathers pace – NDL report
Mobile working in housing and local government is set to go ‘main stream within the next three years’ according to a new mobile working report from NDL, with both the size and the scope of the projects predicted to increase dramatically. 60 per cent of housing providers and local authorities now have a line of…
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Salix adopts First Adapt’s ‘100 Questions Knowledge Map’
Salford-based Salix Homes is set to improve customer service with its planned adoption early this year of First Adapt’s 100 Questions Knowledge Map system. This works on a question and answer basis by taking the questions most often asked by tenants and turning them into a series of highly visual and intuitive knowledge maps. With…
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Adactus Housing outsources contact centre support to mplcontact
Adactus Housing Association went live in November 2011 with outsourced contact centre support for out-of-hours services to tenants, with the service provided by mplcontact, a division of Message Pad. Adactus estimates that the contract value is between £10,000 and £40,000 per year, depending on tenant demand. mplcontact will provide support to Adactus’s 25,000 tenants by…
Adactus Housing outsources contact centre support to mplcontactRead More →
Sovereign chosen for West Kent customer access strategy
West Kent Housing Association has been working with Sovereign Business Integration to develop and deliver an ‘It’s Your Call’ customer access strategy as well as developing a three-year ICT plan. Deborah White, housing and communities director, West Kent Housing Association, said, “Opening up alternative communication channels with our customers is important – although around 80…
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