Richmond Housing Partnership has reported that it is the first housing association in the UK to give tenants the ability to book two-hour repair appointments online, following the launch of the Microsoft Dynamics-based system in October 2011. Using web services technology, customers can now book a specific arrival slot for a repairs operative rather than…
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Magazine Articles
Contact centre trends report from Mpathy Plus
Mpathy Plus has completed its survey and report on trends in housing contact centres for 2011. The ‘Social Housing Contact Centre Survey’ identified two key trends in housing providers’ contact centre performance, both of which point to an improvement in service quality. The first is that the average duration of calls has increased from 253…
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Business process outsourcing in housing – What’s next?
Your IT infrastructure is sorted out, you have all the right software platforms in place, so it’s time to sit back and relax… or is it? Business process outsourcing (BPO) is joining the likes of cloud computing, software as a service, social media and ‘Digital by Default’ as a key consideration on the agendas of…
Business process outsourcing in housing – What’s next?Read More →
Network Housing Group interview
Housing Technology interviewed Mark Woosey, group IS director for Network Housing Group, on large-scale IT change programmes, cloud computing and virtualisation, and the difficulty of finding the right staff. What are your IT goals for the next twelve months, and what are your longer-term goals? Network Housing Group is working on the largest portfolio of…
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Keep it simple – How to solve your component accounting requirements
With only three months to go until the deadline for SORP compliance, you may well have done (or not!) most of the work on your component accounting which is now sitting in a spreadsheet. You have perhaps read the articles about all-singing and all-dancing asset management systems (see Housing Technology, November 2011) and are now…
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Tackling tenancy fraud
The Audit Commission estimated the level of tenancy fraud as involving 50,000 properties in 2009, while official figures from the National Fraud Authority suggest that it costs the public purse £900 million a year, but fraud analysts believe the figure may be even higher. The topic of housing fraud is extremely high profile at the…
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