Cheshire-based Halton Housing Trust is set to deploy Aareon’s complete QL Housing suite, with the first phase of the project expected to be live by July 2012. The project is part of HHT’s ‘improving customer experience’ (ICE) programme which began in 2009, with a review of its core ICT systems taking place in March 2011….
Halton Housing Trust to implement Aareon housing systemRead More →
Magazine Articles
Orchard’s apprentices
We applaud the decision by Orchard Information Systems to start an apprenticeship scheme (see page 4) for local school leavers who don’t want to go to university (or perhaps can’t afford it, given the cost of fees these days). The year-long apprenticeships are mutually beneficial, with the apprentices having the opportunity to ‘earn while they…
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Editor’s notes: Housing without frontiers
We are predicting that the growth in mobile working for both in-house and field-based workers, the increase in unified communications and cloud services, and the widespread availability of tablets and smartphone devices will form the ‘perfect storm’ necessary to cause a revolution in the way housing providers run their operations and the agility with which…
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Video: Digital By Default 2012 – Launch by Martha Lane Fox
Martha Lane Fox’s full speech at the House of Commons launch of the Housing Technology 2012 “Digital by Default” report. George Grant – Publisher Housing Technology Jake Berry MP Martha Lane Fox the UK’s Digital Champion
Eliminating knowledge decay in call centres
In a recent SKS survey, we found that nearly half of all call centre managers admitted customer satisfaction levels of less than 40 per cent, and our research suggests that the reason why customers are so dissatisfied can ultimately be traced back to the phenomenon we term ‘knowledge decay’. The knowledge which we refer to…
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Surrey councils pioneer shared data services with GGP
Tandridge District Council and Runnymede Borough Council are pioneering one of the first shared services applications for essential address data using GGP Systems. The partnership is already delivering savings in software and hardware costs, reducing staff overheads and improving data access and security. Using gazetteer management software developed by GGP Systems, Tandridge is hosting Runnymede’s…
Surrey councils pioneer shared data services with GGPRead More →
