CHP has transformed its contractor management with a new online tool from VerseOne that gives the housing provider better visibility of the status of assigned maintenance and repair jobs. The new Incident Process Manager system went live in May 2011 after a three-month development process, with around half of CHP’s contractors now already using the…
VerseOne streamlines CHP’s contractorsRead More →
Magazine Articles
South Yorkshire mobile with 1st Touch
South Yorkshire Housing Association has just begun using mobile workforce software from 1st Touch for its responsive repairs staff, with the intention of extending the use of the new tool to other field-based workers over time. SYHA has been keen to introduce PDA-based mobile working for some time but it needed to fine-tune its Aareon…
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Helping residents to help themselves
The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on until later and the flat is icy cold. In these and countless other…
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Embracing social media in housing
It is well known that technology is always promising world-changing developments just around the corner. However, in the case of social media, its reality does seem to be living up to its hype. A week hardly goes by without social media being the conduit for a breaking news story, outing a celebrity scandal or even…
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Arena releases community regeneration module
Arena Partnership has released a community regeneration module for its Tracker tenant communications system. The new module allows housing providers to manage all aspects their community regeneration projects including setting both financial and participation targets. Costs and resource usage can be recorded along with staff, agency and participant engagement. Liverpool-based Riverside Housing was closely involved…
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Network Resource Group launches myHA portal
Network Resource Group has developed a portal that allows housing providers and their tenants to manage their rent and repairs online, as well as maintaining the accuracy of their existing data. NRG’s myHA service is intended to make it easier for tenants to access the latest information on rent, repairs and other services around the…
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