Cardiff-based Linc-Cymru Housing Association has chosen Omniledger’s MyTenancy portal to give its tenants online access to their rent statements and repairs information, as well as to support its digital inclusion campaign. The new system is expected to be live by the end of 2011 as part of a three-year contract which includes Omniledger managing tenants’…
Linc-Cymru’s Omniledger MyTenancy portalRead More →
Magazine Articles
Facebook self-service with South Liverpool & Orchard
Having developed a customer self-service portal with Orchard Information Systems for its tenants in October 2010, South Liverpool Homes is about to extend the service via a dedicated Facebook ‘app’. The original portal gives customers access to information and services such as rent accounts, repair requests and personal information, and integrates in real-time with SLH’s…
Facebook self-service with South Liverpool & OrchardRead More →
InCommunities’ IP-telephony with Intrinsic
Intrinsic Technology has completed a complete IP-based telephony upgrade at InCommunities including a new Nortel-based customer contact centre. Intrinsic upgraded InCommunities’ call server with Nortel Call Server software as the foundation for the new contact centre and for new technologies to improve communications. These changes to the call server allowed Incommunities to use Microsoft Exchange…
InCommunities’ IP-telephony with IntrinsicRead More →
Business-critical clouds
As shown by our frequent coverage of cloud computing and, to a lesser extent, virtualisation in recent issues of Housing Technology, they are clearly both hot topics for 2011 and beyond. Mark Johnson, ConvergeOne’s managing director, explains some of the benefits of moving to the cloud. In essence, cloud computing is simply a practical way…
Business-critical cloudsRead More →
Innovation vs. the status quo
Looking at IT marketing today, you might think that everyone was deploying the latest and greatest technologies as soon as they hit the market. While the suggested benefits of many new technologies such as cloud computing and virtualisation are appealing, the reality for many companies is that the cost and time taken to ‘keep the…
Innovation vs. the status quoRead More →
IT health check for Spitalfields Housing with Sovereign
Sovereign Business Integration has completed a review of Spitalfields Housing Association’s IT infrastructure, with Sovereign’s consultants initially conducting an ‘IT health check’ and assessing current risk factors relating to IT. The second phase of the project involved a review of Spitalfields’ current applications and identifying areas where improvements could be made. The final phase was…
IT health check for Spitalfields Housing with SovereignRead More →
