Innovative telecare at Hanover Scotland with Community Network Hanover (Scotland) Housing Association is using Community Network’s teleconferencing technology to provide ‘befriending groups’ for its elderly residents. The project which began in April 2011 is costing £1,000 for its 12-month duration. Hanover has been using telecare for its residents for over a decade and while it…
Innovative telecare at Hanover Scotland with Community NetworkRead More →
Magazine Articles
LHA-ASRA’s online feedback with QuestBack
Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
LHA-ASRA’s online feedback with QuestBackRead More →
Capita signs Family Mosaic and Worcestershire & Luton councils
Family Mosaic, Worcestershire County Council and Luton Borough Council have each recently signed contracts with Capita Software Services for Capita Support. The Capita Support system makes it easier and faster for organisations to assess people’s needs and refer them to the right services, particular for the most vulnerable. Paper-based forms can be mapped to Capita…
Capita signs Family Mosaic and Worcestershire & Luton councilsRead More →
Sovereign Kingfisher slashes repair times by 75% with Mitie
Mitie has developed a bespoke appointment system and redesigned the repairs workflow for Sovereign Kingfisher. Since the adoption of the new system, waiting times for repairs have been cut by 75 per cent and live job orders reduced by over 60 per cent across Sovereign Kingfisher’s 8,000 properties in Hampshire. Four large plasma screens in…
Sovereign Kingfisher slashes repair times by 75% with MitieRead More →
Why is document management so hard?
Mark Palmer, director of products and marketing at Invu, explores the prerequisites for the successful deployment of a document management system and guides housing providers on how to deliver a highly-effective business operation that results in increased efficiency and service levels, reduced costs and compliance risks, and as a result higher Audit Commission ratings. One…
Why is document management so hard?Read More →
Southern Housing & Look Ahead deploy HousingDocs from ORS
Optical Record Systems has announced that Southern Housing Group and Look Ahead Housing & Care are the latest housing providers to implement its HousingDocs system to automate their finance invoice processing. Southern Housing is already using HousingDocs integrated with Open Accounts to automate the processing of over 400 invoices per day. Look Ahead will also…
Southern Housing & Look Ahead deploy HousingDocs from ORSRead More →
