Benchmarking is important to compare performance and review efficiency; it enables comparisons to be drawn between you and similar organisations. Using benchmarking to drill into the strengths and weaknesses of your organisation enables smarter decision making, improved efficiency and enhances lean processes by reducing anything that is not adding value. Within the social housing sector,…
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Magazine Articles
Virtual thin-clients at Lewisham Homes
Lewisham Homes has completed a project to install cloud, virtualisation and VDI technologies from VMware and Citrix and thin-clients from IGEL throughout its head office as part of a ‘ground up’ investment in class-leading enterprise IT. Manni Etsetowaghan, head of IT, Lewisham Homes, said, “New IT infrastructure was needed as we consolidated office space to…
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Alysium Consulting gains Sovereign staff
Alysium Consulting, set up by Ian Lever, Lesley Buckels and Phil Smith two years ago, has recently made two new senior appointments with the addition of Jacqueline Stoggall and Tim Cowland from Sovereign Business Integration Group’s housing division. Ian Lever, managing director, Alysium Consulting, said, “We are pleased to have Jacqui and Tim on board….
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Your Housing invests in RentSense
Your Housing Group has invested in Mobysoft’s predictive analytics software RentSense. The decision to implement Rentsense was based on the housing provider’s income team’s increased workload due to welfare reform and the inability of its previous system being able to prioritise arrears cases based on risk. Paul Warburton, director of property operations, Your Housing Group,…
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Civica Cx at South Lakes Housing
South Lakes Housing has completed the implementation of a broad suite of Civica software, including Cx for CRM and housing management and Keystone for asset management. When South Lakes Housing (SLH) took over management of more than 3,000 homes from South Lakeland District Council, it promised to bring all of them up to the Decent…
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Sunrise ITSM at Castleton Technology
Castleton Technology has announced that it is using Sunrise Software’s IT service management (ITSM) solution to enhance the IT support and managed services provided to its customers. Replacing four different helpdesk systems, Sunrise is now also used as the engineering service desk, scheduling time, workload, stock levels and project deliveries. Paul Rogers, professional services director,…
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