Accord Group’s seven-strong IT team has recently achieved ISO/IEC 20000 certification, the international standard for IT service management. Using House on the Hill’s service-desk system as the underlying platform and with help from a specialist ITSM consultant at Public IT, Accord implemented new processes for problem, change and configuration management before going on to develop…
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Magazine Articles
Get a grip on your costs
How unified communications can give you vital budget predictability “A lot of people in housing technology are looking closely at their finances at the moment” – that was the opinion expressed by industry expert Stewart Buchanan from Gartner at Housing Technology’s 2010 conference*. And throughout Housing Technology’s 2011 conference what became clear was that although…
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CHS business continuity with EACS
Systems integrator EACS has just completed the implementation of a virtualised disaster recovery and business continuity infrastructure at CHS Group, based on NetApp storage and Microsoft virtualisation software. The catalyst for the project was an internal audit highlighting the need for CHS to upgrade its business continuity systems; its existing processes were limited to overnight…
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Muir Group goes virtual with Intrinsic
After a 22-day deployment by Intrinsic Technology, Muir Group has virtualised many of its servers and significantly updated its disaster recovery capabilities. Prior to the virtualisation project, Muir had a number of old servers that needed to be replaced and no centralised storage, while its only disaster recovery policy was to take back-up tapes off…
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Coactiva links with HouseMark
Coactiva Aspiren has joined HouseMark’s initiative to make it for easier for HouseMark members to submit their benchmarking data. Coactiva’s system integrates the submission of HouseMark benchmarking information into a single web-based interface, removing data-entry duplication and automating more of the validation processes. The system also allows multiple people within an organisation to work simultaneously,…
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Clearview boosts Cunninghame and Wrekin’s performance
Cunninghame Housing Association and Wrekin Housing Trust are implementing Clearview’s performance management software to create a ‘golden thread’ of accountability and reporting from their boards down to individual members of staff. Cunninghame and Wrekin are both using Clearview to replace multiple, disparate reporting systems and spreadsheets. Jon Lamb, head of finance, Wrekin Housing Trust, said,…
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