Interact has just released Interact Answers, a new crowd-sourcing feature within its Interact Intranet product that allows users to post questions on the intranet and receive accurate answers, using Interact Intranet’s intelligence store and the knowledge of other users. Once a user posts a question on the intranet, Interact Answers will try to provide an…
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Magazine Articles
The real voices of Coastline
Tenants in Cornwall are getting the opportunity to play a starring role in Coastline Housing’s new telephony system, with real customers being invited to provide the voices for Coastline’s greeting messages, menu options and holding messages. Debbie Greenaway, customer service manager, Coastline Housing, said, “Because so many of our customers contact Coastline by phone, we…
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GHA takes Gentoo’s ‘Streetwise’ ASB service
Glasgow Housing Association has recently signed up for Streetwise, Gentoo Group’s web-based anti-social behaviour case management system. The ASB service is scheduled to go live in June 2011 as part of a three-year contract. Developed by Gentoo’s in-house team, based on their own front-line experience of ASB and the IT and business requirements of housing…
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Victory for Serengeti with £65k deal
Victory Housing Trust has completed the first six months of live operations since it launched a new CRM system from Serengeti Systems to improve its tenant call handling processes and performance. All of Victory’s staff, including its chief executive, have been trained and use Serengeti’s H-CRM system. During the first six months of live operations…
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NCH’s £250,000 ROCC end-to-end repairs & maintenance contract
Following a six-month implementation, Nottingham City Homes has expanded its existing ROCC Uniclass housing repairs and maintenance system to include mobile working software from 1st Touch and automatic work scheduling software from Xmbrace, both delivered by ROCC. The new modules for responsive repairs and electrical tests have removed the need for manual scheduling processes and…
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Cruden signs Kirona, ROCC and Xmbrace
software from Kirona, ROCC and Xmbrace. ROCC UniClass will replace Cruden’s in-house works management system for job costing, stock control and invoicing, and Xmbrace’s Opti-Time will enable dynamic job scheduling for Cruden’s work planners. As Cruden’s prime contractor, Kirona is delivering its Job Manager system for Cruden’s entire mobile workforce as well as providing managed…
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