Peoplesafe has won three-year contracts with Worcester Community Housing and Rooftop Housing Group to provide Identicom devices for lone workers’ safety at a reported cost of less than one pound a day per user. Disguised as identity card holders, Peoplesafe’s Identicom devices allow workers to perform a ‘safe and well’ check and has a red…
Peoplesafe lone working at Rooftop and Worcester CommunityRead More →
Magazine Articles
Getting the bandwidth you need
The squeeze on budgets affecting both the private and public sector has given a new urgency to the age-old business question – how can we get more from fewer financial resources? Construction projects reportedly fell by 30 per cent in the last three months of 2010. Housing initiatives are seeing drastic cuts. And the National…
Getting the bandwidth you needRead More →
Mitel housing award for Actimax
IP communications provider Actimax has been given ‘housing specialist partner’ status by Mitel Networks. The criteria for the Mitel certification to IT suppliers include the availability of dedicated housing sales and design specialists, the provision of onsite housing demonstration facilities, and housing reference sites and case studies. John Massey, managing director of Actimax said, “Housing…
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How can IT suppliers deliver better value?
I recently attended the Housing Technology 2011 conference in Nottingham, which opened with Professor Morris Pentel from the Customer Experience Foundation talking about the future of technology in housing. He was followed by excellent breakout sessions from both IT suppliers and housing providers where, not surprisingly, a common theme was innovative ways of delivering better…
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Cairn Housing to sell virtual hosting services
Having virtualised its infrastructure back in 2007, Cairn Housing is now extending its IT services by generating income from hosting other housing providers’ data on its VMware servers. In conjunction with Castle Computer Services, Cairn is already hosting data for Abbeyfield Housing Association and expects to add several more housing providers during 2011. Rory Gaffney,…
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Agent multi-skilling – pipedream or viable strategy to optimise customer service?
In an ideal world, it’s difficult to think of any good reason why you wouldn’t want all of your contact centre agents to be able to handle any customer requirement. The benefits are obvious – no need for an IVR to route callers to a specific team, customer service is improved as callers aren’t bounced…
Agent multi-skilling – pipedream or viable strategy to optimise customer service?Read More →
