Metropolitan Housing Partnership has reduced the time spent on customer satisfaction surveys by 70 per cent following the introduction of a web-based enterprise feedback management system from QuestBack. The enterprise-level research service is being used by MHP to record and analyse customer feedback on over 10,000 general repairs carried out each year. The QuestBack software…
QuestBack cuts survey times by 70% at Metropolitan HousingRead More →
Magazine Articles
Bron Afon gets Virtualboardroom
Bron Afon Community Housing in South Wales has revolutionised the production of its monthly ‘board packs’ using web-based Virtualboardroom software from Perivan. Bron Afon holds monthly board, staffing and audit committee meetings; for the main board meetings, the 150-page board pack has to be distributed to 55 people. In the past, each document in the…
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Barcoded documents at Spectrum Housing Group
Spectrum Housing Group has also moved towards paper-free operations with the introduction of an electronic document scanning and retrieval system from ORS that uses barcode technology to capture and index the files and convert them into a digital format. As part of the pre-scanning process, ORS created a header sheet with barcodes containing unique details…
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Kensington & Chelsea paper-free with ORS
Kensington & Chelsea Tenant Management Organisation has implemented a company-wide electronic document management system as part of its move to new offices in West London and to remove the cost and access inefficiencies of storing enormous volumes of paper documents. Civica W2 was chosen for the core EDM system supported by Optical Record Systems, one…
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Rocketing performance at Riverside Group & Procurement For All with CorVu
Rocket Software’s CorVu performance management system has been chosen by Riverside Housing Group and housing purchasing consortium Procurement For All. Hugh Owen, director of policy and communication, Riverside Housing Group, said, “We are committed to revolutionising the availability and use of information across the organisation – from providing an accurate and timely performance dashboard to…
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Clearview signs Wrekin Housing Trust
Wrekin Housing Trust has selected Clearview to provide business and performance management software and services. Jon Lamb, head of finance, Wrekin Housing Trust, said, “We chose the Clearview system in order to complete our strategic planning process more effectively and then monitor progress towards our objectives via a single system. In the past, we needed…
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