Paul Rowley, head of information services and performance at Havebury Housing Partnership, explains the implementation of performance management software and its impact on the organisation. Historically, the production of our quarterly performance reports was very labour-intensive due to the data collection methods involved, with the data typically out of date before the report was even…
Delivering performance managementRead More →
Magazine Articles
Wansbeck and Gentoo praised by NHMF
The 2010 National Housing Maintenance Forum featured ‘best use of IT’ as a new category in its annual awards, with Wansbeck Homes and Gentoo Group both praised for their intelligent use of technology throughout the repairs and maintenance lifecycle. Using software from Consilium, Comino and Omfax, Wansbeck transformed the flow of information between tenants, in-house…
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£70k Civica deal saves Dunedin £140k
Edinburgh-based Dunedin Canmore Group has reported savings of £140,000 per year following the implementation of a Civica mobile working system for its tradesmen. The project took 12 months to complete and cost around £64,000, £6,000 less than the original budget. Dunedin Canmore handles over 24,000 repairs jobs every year, with its 65 tradesmen previously having…
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Yorkshire Housing mobilises with South View Solutions
Yorkshire Housing is in the middle of implementing a new mobile working system from South View Solutions, with the SVSOnSite software expected to be fully- operational by April 2011. Yorkshire Housing currently employs around 90 workers in four ‘HomeWorks’ depots to carry out maintenance and repairs services across its 15,000 properties. Integrated with Yorkshire Housing’s…
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Microsoft embedded technology partner accreditation
Already a Microsoft-certified Gold partner, 1st Touch was recently appointed by Microsoft as one of its Windows Embedded Technology partners. The partnership will see Microsoft’s handheld technology used extensively in 1st Touch’s mobile solutions. Robert Dent, chief executive officer, 1st Touch, said, “We are impressed by Microsoft’s continued investment and focus on the handheld category…
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North Ayrshire cuts repair costs by 20%
After six weeks of using mobile working software from 1st Touch, North Ayrshire Council reported that it had reduced the cost of its responsive repairs by 22 per cent. The 1st Touch system links the repair workers’ PDAs with the council’s OptiTime dynamic scheduling and ROCC contractor management systems. The new integrated system allows the…
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