While most hardware and software vendors will argue that core, business-critical systems should undergo regular replacement and upgrades, organisations across the housing sector should be considering exactly what outcomes are achieved by such an approach. Does core system renewal improve overall business performance, add extra return on investment or improve business processes? All too often,…
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Magazine Articles
Aster plans £200,000 NEC infrastructure
Aster Group is spending £200,000 on a new unified communications system from NEC. The Sphericall system will enable Aster Group to standardise its communications infrastructure and reduce support costs across the business. The housing provider also plans to voice-enable all of its key business applications to achieve greater efficiency and improved service levels. NEC will…
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Information overload – making your data work for you
With ever-increasing demands for varying types of data, combined with the ease with which we can collect and store it, many organisations are overwhelmed by the volume of information they hold and the manner in which they hold it. There are many extremely powerful software applications used in the housing sector but the common weakness…
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Get social with TenantBook
Tenants can now connect and communicate with other tenants and landlords following the launch of TenantBook, a new social media channel similar to the widely-used FaceBook, developed by the Board Development Agency. Using the same structure and range of functionalities as FaceBook, TenantBook is already attracting a growing number of tenant and landlord members who…
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Self-service kiosks from Allpay & Wincor Nixdorf
In a bid to free up staff at housing providers and local councils from dealing with basic payments and run-of-the-mill information requests, Allpay and Wincor Nixdorf have jointly developed a range of self-service payment and information kiosks. These kiosks will make transactions such as rent and council tax payments easier and more efficient to process….
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Stakeholder management for Orbit & VerseOne
Orbit Group and VerseOne have completed the development of a new ‘stakeholder relationship manager’ system which, unlike typical CRM systems, treats resident and tenants as stakeholders rather than sales prospects. Gemma Fallon, group communications manager, Orbit Group, said, “We previously had numerous databases across the business which were all managed by different teams, weren’t linked…
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