Digital switchover specialist Avonline has launched IRSNet for the delivery of secure broadband services to all residents of high-rise buildings and ‘multiple dwelling units’ using the existing coaxial cable network. Avonline’s new technology is aimed at providing a safe and reliable broadband service for properties in a sector with one of the lowest levels of…
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Magazine Articles
Comms freedom for One Vision
Following an OGC procurement process, Freedom Communications has deployed a bespoke Alcatel-Lucent converged voice and data communications system at One Vision Housing Association for the housing provider’s contact centre and internal operations. One Vision’s decision to review its communications systems was part of its commissioning of a new head office, as well as the need…
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Sovereign extends East End contract
East End Homes has extended its managed IT services contract with Sovereign Business Integration for another 12 months, having originally enlisted the consultancy’s help in 2005. With around 3500 properties under its management, East End Homes’ strategy is to limit the cost and overheads associated with back office processes, preferring to focus on front-line service…
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Who cares wins
Maximising the enormous potential value of customer communications requires housing associations to make a step-change from customer ‘service’ into customer ‘care’. The greatest proven benefit of accomplishing this is a tangible boost to your KLOE star rating, as easier and more frequent customer interaction with all your underlying services becomes better enabled. Indeed, there are…
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Shepherds Bush revamps web service with WiseTiger
Shepherds Bush Housing Group has revamped its internet and intranet sites and introduced proactive outbound email marketing using web development, design and content management tools from WiseTiger. SBHG comprises Domus, Shepherds Bush Housing Association, SBH Developments, Staying Put Services and Westside Support Services, and has around 5000 properties across London. In the past, SBHG staff…
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Coastline bridges ‘digital divide’
Continuing the theme of digital exclusion from the previous issue, we are delighted to report on Coastline Housing’s long-term strategy to improve digital inclusion among its tenants in West Cornwall. With project objectives stretching ahead to 2014, Coastline has taken a long-term view of how it will bring its tenants online rather than consider short-term…
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