Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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Magazine Articles
Mobisoft texting delivers for Northampton BC
Northampton Borough Council’s housing department has cut its tenant communications costs by a third following the implementation of a text-messaging system from Mobisoft. The council’s housing department was previously using traditional methods such as adverts, leaflets, posters and letters to reach tenants in NBC’s 12,000 properties but was receiving a consistently poor response. NBC therefore…
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Mobysoft trial nets Moat £37,000 of late rent
Moat has just completed an eight-week trial of Mobysoft’s rent arrears module, resulting in the collection of £37,000 of overdue rent. The success of the trial has meant that Moat has signed a longer-term contract with Mobysoft to reduce rent arrears across its 20,000 properties. Mobysoft’s rent arrears module bolts onto housing providers’ existing housing…
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Savings at Rochdale with Mobysoft
Rochdale Boroughwide Housing has made annual savings of £200,000 and reduced incidences of ‘no access’ for maintenance and repairs visits by 80 per cent following the introduction of an automated SMS text message reminder service from Mobysoft. Mobysoft’s system automatically texts the tenant a reminder in advance of a maintenance or repair visit, checking their…
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North Glasgow chooses Documotive
North Glasgow Housing Association has chosen Documotive to provide a fully integrated document and process management system to manage its housing and tenancy files. With 3000 homes across Glasgow under its management, NGHA reviewed its working practices and information management processes and decided that a key requirement was to move away from paper-based processes. Bob…
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Orchard grows its own MD
Orchard Information Systems has appointed Ian Shard as its new managing director, replacing Peter Hunt who will become executive chairman for the housing systems provider. Shard joined Orchard in 1989 a project manager and spent the subsequent 11 years as Orchard’s implementation manager and latterly as its professional services director. Before joining Orchard, Shard was…
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